If you need help with viewing or editing your order, please contact an Apple Specialist at 1‑800‑MY‑APPLE. To edit your default email address for future orders, select Shipping and Billing in the Settings section on the Your Account page.
Apple orders are not available at this time update#
You can update your email address for an order by selecting Edit in the order details under the Contact Information section. If you didn’t receive an order acknowledgment, pickup or shipment notification email, we may have an incorrect email address or the emails might be stuck in your spam or junk mail folder. To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the Your Account page. In the “Delivers to” section below your item, select Edit. If your order is in Processing, you may be able to edit your shipping address in your order details. To edit or remove an engraving, look for the Engraving section in your order details below your item and select Edit. If you placed an order as a guest, you’ll need to add it to your Apple ID to make changes online. You may be able to edit the item if the status reads Order Placed or Processing. Sign in to your Order Listing (Opens in a new window) page and select an item to view your order details. Refer to the Shipping & Pickup help page for more details. You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. You may receive between 1-4 text messages per shipment on your order.
We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country and carrier. The text message will include your order number and a link to the tracking or pickup store information. Once your order ships, or is available for pickup, we'll send you a text message. In addition to email notifications, you can request updates by text message in checkout. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status. Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. Refer to the Shipping & Pickup help page if you are unavailable to provide a signature. To ensure safe delivery, most shipments require a signature on delivery. If you ordered multiple items, you may have separate tracking information for each item. On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. Once you sign in with your Apple ID and password, select Edit Orders. You can also view shipping information in online Order Status.
Ready for Pickup - Your item is ready at the Apple Store.Please wait for the Pickup Notification email before arriving at the Apple Store. We'll send a Pickup Notification email to you when it's ready for pickup. Shipping to Store - Your item has shipped and is on the way to the Apple Store.If you need to return any part of your order, you can initiate the process online. Delivered - The package has been dropped off at the shipping address specified in your order.This information will be available within the first 24 hours of shipment. Shipped - You can use the “Track Shipment” button to follow your package online.At this point, you can no longer make changes to the order. As soon as it ships, we’ll email you the delivery information. Preparing to Ship - We’re completing some final details before we ship your order.You can still make changes to the order at this point. As soon as the item is ready, we’ll send you an update and prepare the shipment. Order in Progress - We have all the information needed to complete your order.Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order. Order Placed - We’ve received your order and payment information.On the Your Orders page, an order status message displays above each of your items. If you want to view a different order, select View more orders from the drop-down menu on the page. This shows a summary of your most recent order. First, visit online Order Status (Opens in a new window) and enter your Apple ID and password. It's easy to check the status of your order.
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